Support

Contact Us

If you have any questions, issues, or feedback about Galaxy 3K (은하삼국지), please contact us at:

We will respond within 48 hours.

FAQ

How do I recover my account?

Your game data is linked to your Google or Apple account. Sign in with the same account on any device to restore your progress.

How do I delete my account?

You can delete your account from the in-game Settings menu. This action is permanent and cannot be undone.

I made a purchase but didn't receive my items.

Open the in-game Settings menu and tap "restore purchases". This will re-apply any unlocks you've already paid for. If the issue persists, contact us with your purchase receipt and we will resolve it promptly.

The app is crashing or not loading.

Please ensure your device is running iOS 14.0 or later (for iOS) or Android 8.0 or later. If the problem continues, contact us with your device model and OS version.

What is a season and when does it end?

Galaxy 3K runs in 14-day seasons. At the end of each season, rankings are finalized and rewards are distributed automatically. A brief maintenance period (1 hour) precedes each new season.

I was kicked from my alliance for inactivity.

Alliance members inactive for 24+ hours may be removed by leadership. To rejoin, find another alliance through the Browse menu and apply.